Program & Service Policy & Procedures

Aquatics & Safety Programs

For full details on specific programs please see the Aquatics and Safety page.
Registration for aquatics & safety programs will close one week prior to the first class. No late registration will be accepted.

Please refer to the Camp Parent Handbook for all updated policies and procedures.

All services must be purchased in advance.
Sessions are scheduled for the purchased duration and begin at the time mutually agreed upon by the client and the provider (Personal Trainer, Massage Therapist)
60 – minute and 90 – minute sessions cannot be split.
All cancellations must occur 24 hours in advance.
The client must call or email the provider (Personal Trainer, Massage Therapist) directly to cancel an appointment.
The session fee will be assessed if the client fails to attend their scheduled appointment or for any appointment not canceled 24 hours prior to the scheduled meeting time.
If the University closes for inclement weather, all appointments will be canceled. All session fees will be credited.

Group Fitness classes averaging fewer than 3 participants in a one (1) month period will be canceled.
Class schedules may be adjusted for winter, spring, and summer breaks as well as recognized national holidays and special events.
Participants must pre-register using the CSU Rec app or online portal on our website.

Please refer to the Intramural Participant Handbook for all updated policies and procedures.
Please refer to our Sports Clubs & Leagues page for active leagues and our program refund policy.

Failure of the client to arrive 5 minutes prior to the scheduled massage will result in time being removed from the scheduled massage therapy session.
No same-day massages can be booked without approval from the Assistant Director, Fitness & Aquatics.
Monthly Massage Punch Pass
- Only 60- and 90-minute massages are eligible to receive pass purchases on this card as part of the Monthly Massage Punch Pass program.
- Only one (1) massage will be awarded to the punch pass per month.
- Pass punches will be awarded at the appointment time of each massage and will not be awarded at time of purchase or scheduling of a massage.
- It is the responsibility of the patron to present the Monthly Massage Punch Pass at the time of the massage for pass punches.
- Pass punches will not be awarded for past massages.
- The free, seventh (7th) massage may be redeemed at any time.
- Customers must present a completed Monthly Massage Punch Pass to redeem free massage to the Membership Representative in the Pro Shop.